Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving the last item in your order to request a return.

To be eligible for a return, the item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at saintfirenze.info@gmail.com or use the return option in your order confirmation. Returns that have not been approved in advance will not be accepted.

Cancellations

You may cancel your order at any time before it has been fulfilled. To cancel, contact us at saintfirenze.info@gmail.com or use the cancellation option in your order confirmation.

Return Shipping

Customers are responsible for arranging and paying for their own return shipping. We recommend using Bring/Posten with a trackable shipping method and retaining your receipt as proof of shipment. Please contact us at saintfirenze.info@gmail.com to receive the return address.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and work to make it right.

Exchanges

To exchange an item, we recommend making a new purchase after your return is approved. This ensures faster processing and availability.

Refunds

We'll notify you once we've received and inspected your return. If approved, your refund will be issued to your original payment method within 14 days of us receiving your returned item.

Please remember that it may take additional time for your bank or credit card provider to process and post the refund.

If it has been more than 14 days since your return was approved and you haven't received your refund, please contact us at saintfirenze.info@gmail.com.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. To exercise this right, contact us at saintfirenze.info@gmail.com or use the return option in your order confirmation. We will issue a full refund within 14 days of receiving your returned item.